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Our department's boss is the kind of person who wants to make people happy. So, when a colleague from another department says, 'I'm having an IT-related problem', he says, 'I'll get one of my staff to fix that for you'. Not, put that in a Helpdesk job and I'll ask the team to look out for it and prioritise it. Just, 'I'll get it fixed for you'. And yesterday, he decided that I was the person to fix not just one but TWO random problems, without stopping to think whether I was, in fact, the best person to deal with them.
The first looks like a classic PICNIC (problem in chair not in computer). Person A creates a document in MSWord that includes a table with merged cells. Everyone they send this document to can see the table's contents, except for Person B who is a) a VERY senior person in the organisation, and b) a technophobe at the best of times. Based on this information (seriously, this is ALL I have), I am expected to wave some sort of magic wand and fix it! I happened to mention out loud that miracles seem to have become part of the final line in my JD about 'any other tasks commensurate with the grade' and accidentally set my team boss on the war path. Although, I don't think that's necessarily a bad thing.
Anyway, the upshot is that I've asked Person A for the offending document to see if I can see any obvious problems with it and if (when!) I can't, I'll raise a Helpdesk job on behalf of Person B and get it properly investigated.
The second is more doable on the face of it, although I'm sure the person involved knows their way around a MSWord document as well as I do and if they're struggling, I don't know if I'm going to fix it. Anyway, the issue is that they've formatted a document to the point where all the formatting is now fighting them and it actually looks a bit of a mess. If all else fails, I can copy and paste the text without the formatting into a new document and then redo the formatting. We shall see.
And it's not like I have NOTHING to do in terms of my own work. *sigh*
Oh, but one of my current colleagues really stood up to one of my former colleagues who was rubbishing the solution we've put together for one of the Random-Collection-Of-Bits-And-Pieces-That-Make-A-Project-Honest things. So, that was a little ray of light.
In gaming news, I finished off the Nightmare Before Christmas episode and the Tron episode in KH2.5. When we went back to Hollow Bastion, Cloud and Aerith had a Moment. I just don't know... Aeris died. That's how they chose to play it in FFVII. It feels like fan service to now give Cloud a shot at being with her in ANOTHER franchise. And what about Tifa? Who, BTW, bears an uncanny resemblance to one of my colleagues.
I investigated the Absent Silhouette thingy in the Pirates of the Caribbean episode but got beaten up. I ignored the one in Twilight Town. I've just done a bit of investigation and, since they are optional bosses, I may continue to ignore them. I do want to give myself a fighting chance of completing Primal before the end of the year AND I have Nano...
OK, that'll do for now. Toodles, DW!
The first looks like a classic PICNIC (problem in chair not in computer). Person A creates a document in MSWord that includes a table with merged cells. Everyone they send this document to can see the table's contents, except for Person B who is a) a VERY senior person in the organisation, and b) a technophobe at the best of times. Based on this information (seriously, this is ALL I have), I am expected to wave some sort of magic wand and fix it! I happened to mention out loud that miracles seem to have become part of the final line in my JD about 'any other tasks commensurate with the grade' and accidentally set my team boss on the war path. Although, I don't think that's necessarily a bad thing.
Anyway, the upshot is that I've asked Person A for the offending document to see if I can see any obvious problems with it and if (when!) I can't, I'll raise a Helpdesk job on behalf of Person B and get it properly investigated.
The second is more doable on the face of it, although I'm sure the person involved knows their way around a MSWord document as well as I do and if they're struggling, I don't know if I'm going to fix it. Anyway, the issue is that they've formatted a document to the point where all the formatting is now fighting them and it actually looks a bit of a mess. If all else fails, I can copy and paste the text without the formatting into a new document and then redo the formatting. We shall see.
And it's not like I have NOTHING to do in terms of my own work. *sigh*
Oh, but one of my current colleagues really stood up to one of my former colleagues who was rubbishing the solution we've put together for one of the Random-Collection-Of-Bits-And-Pieces-That-Make-A-Project-Honest things. So, that was a little ray of light.
In gaming news, I finished off the Nightmare Before Christmas episode and the Tron episode in KH2.5. When we went back to Hollow Bastion, Cloud and Aerith had a Moment. I just don't know... Aeris died. That's how they chose to play it in FFVII. It feels like fan service to now give Cloud a shot at being with her in ANOTHER franchise. And what about Tifa? Who, BTW, bears an uncanny resemblance to one of my colleagues.
I investigated the Absent Silhouette thingy in the Pirates of the Caribbean episode but got beaten up. I ignored the one in Twilight Town. I've just done a bit of investigation and, since they are optional bosses, I may continue to ignore them. I do want to give myself a fighting chance of completing Primal before the end of the year AND I have Nano...
OK, that'll do for now. Toodles, DW!
