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rosa_heartlilyHusband and I decided to go for a meal at the Bastion Restaurant in the Shankly Hotel. I rang on Sunday night (because the online thing was being a pain) and booked a table for 2 at 6pm on Monday - 'all booked in' said the cheery voice at the other end. The next night, we arrive on the dot of 6pm. When I check the time on my phone, I realise I missed a call from them at 5.45pm. At the reception, three members of staff manage to stop their conversation long enough for me to give my name. 'Oh, we really needed you here half an hour ago.' What? 'We have a tour group booked in and the kitchen's closed for other guests.' I just look at her, speechless. 'I'll check with the chefs,' she says, then comes back a minute later. 'We can do you one course and we'll need your order in the next 5 minutes.'
At that point we leave.
I have no problem with them booking a tour group. They're a restaurant in a tourist-trap hotel (it's named after a former manager of Liverpool Football Club). I have no problem with them needing us there at 5.30pm so that they could treat us like customers rather than an inconvenience. But the time to tell us they needed us early was when we booked, because a 'tour group' doesn't rock up at the last minute!
So, we won't be going back and we're telling everyone who will listen about what a poor experience we had.
Had some catch-up sessions with colleagues I haven't spoken to in a while. I'm in a good place - I'm sad they aren't.
And I ticked a couple of films off my watch list - 'Don't Worry Darling', which was watchable but probably not as clever as it thought it was and felt like it was trying to make a point about Men that I don't agree with, and 'Crazy Rich Asians', which was a funny cross between 'Coming to America' and 'P&P' with an all-Asian cast.
I think that's about it. Catch you next week, DW!
At that point we leave.
I have no problem with them booking a tour group. They're a restaurant in a tourist-trap hotel (it's named after a former manager of Liverpool Football Club). I have no problem with them needing us there at 5.30pm so that they could treat us like customers rather than an inconvenience. But the time to tell us they needed us early was when we booked, because a 'tour group' doesn't rock up at the last minute!
So, we won't be going back and we're telling everyone who will listen about what a poor experience we had.
Had some catch-up sessions with colleagues I haven't spoken to in a while. I'm in a good place - I'm sad they aren't.
And I ticked a couple of films off my watch list - 'Don't Worry Darling', which was watchable but probably not as clever as it thought it was and felt like it was trying to make a point about Men that I don't agree with, and 'Crazy Rich Asians', which was a funny cross between 'Coming to America' and 'P&P' with an all-Asian cast.
I think that's about it. Catch you next week, DW!
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Date: 2023-09-04 05:26 pm (UTC)